What about inventory and delivering product? Digital River has relationships with local distributors to support retail e-commerce. If you face a tax audit, Digital River will defend you from liability. In nearly every country in the world where you do - or plan to do - business, the Digital River app stays current on the ever-changing regulations. The Digital River app calculates local taxes, enables local payments and payment methods, and displays the appropriate currency and terms of sale through integration with the SAP Commerce Cloud solution. If your infrastructure is typical of many he sees, French observed, “It’s like a Frankenstein monster that’s sewed together, but doesn’t walk around too well.” Simplifying E-Commerce With Digital River acting as the merchant of record, your organization does not need to worry about maintaining a complex e-commerce infrastructure. It enables companies to offload the entire back end of their e-commerce transactions and, as the name implies, leave payments, fraud, tax, and compliance to Digital River. I think one of the best ways to prepare is with Digital River’s Payments, Fraud, Tax & Compliance Management app, available on SAP Store. And because of that, there will be a push and pull among the opposing forces of convenience, data privacy, and security.”Ĭlearly, businesses need to be ready for these future advances, which are already in our midst. There will be more use of the Internet of Things to give consumers the convenience to have an appliance or a device or a car automatically order when it needs a new component - to do the work for you. “There will be more transactions conducted via social channels, and via multiple devices. “Companies have learned that customer experience matters, and that requires flexibility and choice, microservices, and the ability to make changes to their platforms quickly and easily on their own,” French told me.
What does the future hold for e-commerce, and for our experiences as consumers? I asked that question of Michael French of Digital River, an SAP partner and expert in managing e-commerce transactions on behalf of some of the world’s largest enterprises via its Payments, Fraud, Tax & Compliance Management app.
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